ACCEPTANCE OF TERMS
1.1. These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User”, “You”) and the automotive services platform Mobilista.bg (“Platform”, “we”) regarding your access to and use of our web-based Platform.
1.2. By creating an account or using the Platform, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you should not use the Platform.
PLATFORM ADMINISTRATOR INFORMATION www.Mobilista.bg
2.1. “SELTECH” ET (hereinafter referred to as the “Platform”) is a company with its registered office and management address: Kardzhali region, Chernoochene municipality, village of Zhitnitsa, with BULSTAT 208569863 and tax number BG 208569863.
2.2. “SELTECH” ET administers the electronic Platform “Mobilista.bg”, in the form of the website Mobilista.bg (hereinafter collectively referred to as the “Platform”). Individual users offering services (Service Providers) are displayed separately. The rights and obligations of the Service Providers are executed by the providers themselves, not by “Mobilista.bg”.
DEFINITIONS
3.1. Platform – a website provided to service providers through which they offer their services
3.2. Client – a person who books services and manages vehicles
3.3. Service Provider – a workshop, mechanic, or automotive services company
3.4. Booking – a scheduled appointment between a Client and a Service Provider
3.5. Repair Card – a digital document for completed service
3.6. Content – any information uploaded to the Platform
3.7. Services – functionalities provided by the Platform
ELIGIBILITY
4.1. You must be at least 18 years old
4.2. You must have the legal capacity to enter into contracts
4.3. Service Providers must hold the necessary licenses
4.4. All provided data must be accurate
ACCOUNT REGISTRATION AND SECURITY
5.1. Account creation
5.1.1. Each user may maintain only one account per email address
5.1.2. Users must provide accurate, current, and complete information
5.1.3. Users are required to maintain and update their information to remain accurate
5.1.4. Service Providers must provide valid business information
5.2. Account security
5.2.1. Users are responsible for keeping their password confidential
5.2.2. Users are responsible for all actions performed via their account
5.2.3. Users must notify us immediately of any unauthorized access
5.2.4. We are not responsible for losses due to unauthorized use if security requirements are not met
5.3. Account termination
5.3.1. Users can close their account at any time through their profile settings
5.3.2. We may suspend or terminate accounts that violate these Terms
5.3.3. Upon termination, your right to use the Platform ends immediately
5.3.4. We may retain certain data when required by law or for legitimate business purposes
RESPONSIBILITIES AND CONDUCT
6.1. By using the Platform, all users agree NOT to:
6.1.1. Violate applicable laws or regulations
6.1.2. Infringe intellectual property rights
6.1.3. Upload malicious code, viruses, or harmful software
6.1.4. Attempt unauthorized access to the Platform or other accounts
6.1.5. Collect or process user information without permission
6.1.6. Impersonate another person or organization
6.1.7. Use the Platform for fraudulent purposes
6.1.8. Harass, threaten, or abuse other users
6.1.9. Create fake accounts or manipulate the Platform
6.1.10. Interfere with the normal operation of the Platform
6.2. Responsibilities of Service Providers
6.2.1. Maintain accurate and up-to-date service information
6.2.2. Honor confirmed bookings or notify in case of cancellation
6.2.3. Deliver services as described in booking details
6.2.4. Maintain required licenses and insurance as mandated by law
6.2.5. Create accurate repair cards
6.2.6. Respond to booking requests within a reasonable timeframe
6.2.7. Maintain professional conduct toward Clients
6.3. Responsibilities of Clients
6.3.1. Provide accurate vehicle information
6.3.2. Honor confirmed bookings or cancel with reasonable notice
6.3.3. Pay agreed services directly to the Service Provider
6.3.4. Leave honest and objective feedback
6.3.5. Do not abuse the Platform for bookings
6.3.6. Treat Service Providers with respect
BOOKINGS AND PAYMENTS
7.1. Booking process
7.1.1. Bookings represent an agreement between Clients and Service Providers
7.1.2. The Platform facilitates scheduling but is not a party to the agreement
7.1.3. Confirmed bookings must be honored by both parties
7.1.4. Cancellations should be done via the Platform where possible
7.2. Booking changes
7.2.1. Bookings cannot be edited after creation
7.2.2. To change a booking, users must cancel and create a new one
7.2.3. Cancelled slots become available to other users
7.3. Payments
7.3.1. The Platform does not process payments at this time
7.3.2. Payments are arranged directly between Client and Service Provider
7.3.3. We are not responsible for payment-related disputes
7.3.4. Future payment integration will be subject to additional terms
7.4. No-shows and cancellations
7.4.1. Repeated no-shows may result in account suspension
7.4.2. Service Providers may enforce their own cancellation policies
7.4.3. We reserve the right to suspend accounts that abuse the booking system
CONTENT AND INTELLECTUAL PROPERTY
8.1. Your content
8.1.1. You retain ownership of the content you upload (photos, descriptions, etc.)
8.1.2. You grant us a worldwide, exclusive, valid license to use your content for Platform operations
8.1.3. You declare that you own rights to all uploaded content
8.1.4. You are responsible for the legality and appropriateness of your content
8.2. Platform content
8.2.1. The Platform, including design, software, and branding, is our property
8.2.2. You may not copy, modify, or create derivative works without permission
8.2.3. Trademarks and logos are protected intellectual property
8.3. Prohibited content
You may not upload:
8.3.1. Illegal, harmful, or offensive content
8.3.2. Content infringing intellectual property rights
8.3.3. Misleading or fraudulent information
8.3.4. Malicious software or code
8.3.5. Personal data of third parties without consent
REPAIR CARDS
9.1. Creation and management
9.1.1. Service Providers create repair cards documenting work performed
9.1.2. Cards must contain accurate information
9.1.3. Only cards with status “in progress” can be edited
9.1.4. Completed and paid repair cards cannot be modified
9.1.5. Maximum 5 attachments per card (10MB each)
9.2. Date restrictions
9.2.1. Card dates must be current or up to 2 weeks in the past
9.2.2. Future dates are not allowed
9.2.3. Platform will automatically check date validity
9.3. Pricing information
9.3.1. All prices must be accurate and clearly stated
9.3.2. Automatic calculations are available but must be verified
9.3.3. Service Providers are responsible for price accuracy
9.4. Ownership issues
9.4.1. If vehicle ownership does not match the client, contact Platform administrator
9.4.2. Repair cards may be created, but ownership disputes require administrative resolution
FEEDBACK
10.1. Feedback requirements
10.1.1. Clients may provide feedback for completed services
10.1.2. Star rating (1-5) is required
10.1.3. Written comments are required
10.1.4. Feedback must be honest and based on real experience
10.2. Feedback restrictions
10.2.1. Feedback cannot be edited after submission
10.2.2. Feedback cannot be deleted by the submitting user
10.2.3. We may remove feedback violating Terms
10.2.4. Fake or manipulated reviews are prohibited
10.3. Response to feedback
10.3.1. Service Providers may view, but not edit client feedback
10.3.2. Disputes must be resolved directly between parties
10.3.3. We do not act as a mediator in feedback disputes
DATA AND PRIVACY
11.1. Data collection
11.1.1. We collect information as described in our Privacy Policy
11.1.2. By using the Platform, you consent to the collection and processing of data
11.1.3. We take reasonable security measures to protect data
11.1.4. We are not responsible for data breaches beyond our control
11.2. Data use
11.2.1. We use data to provide and improve Platform services
11.2.2. We may use aggregated and anonymized data for analytics
11.2.3. We do not sell personal data to third parties
11.3. Data storage
11.3.1. Active user data is stored while accounts are active
11.3.2. Deleted accounts are anonymized after 30 days
11.3.3. Repair cards are stored for 7 years for legal compliance
11.3.4. Booking history is stored for 2 years
11.4. Your rights
11.4.1. You may request access to your data
11.4.2. You may request correction or deletion of data
11.4.3. Deletion requests are processed upon account closure
11.4.4. Some data may be retained if required by law
DISCLAIMER
12.1. Service disclaimer
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
12.1.1. Merchantability
12.1.2. Fitness for a particular purpose
12.1.3. Non-infringement
12.1.4. Uninterrupted or error-free operation
12.1.5. Accuracy of information
12.1.6. Quality of services provided by Service Providers
12.2. No guarantee of service quality
12.2.1. We do not verify, endorse, or guarantee Service Providers
12.2.2. We are not responsible for quality, safety, or legality of services
12.2.3. Service Providers are independent contractors, not our employees or agents
12.2.4. Clients use services at their own risk
12.3. Limitation of liability
To the maximum extent permitted by law:
12.3.1. We are not liable for indirect, incidental, or consequential damages
12.3.2. We are not liable for disputes between clients and Service Providers
12.3.3. We are not liable for loss of data, profits, or business
12.3.4. Our maximum liability is limited to the amount you paid us in the last 12 months
12.3.5. We are not liable for third-party actions or content
12.4. Indemnification
DISPUTES
13.1. Disputes between users
13.1.1. Disputes between clients and Service Providers must be resolved directly
13.1.2. We may facilitate communication but do not act as mediator
13.1.3. We are not responsible for user disputes or their outcomes
13.2. Disputes with the Platform
13.2.1. Disputes with the Platform must first be addressed via customer support
13.2.2. If unresolved, disputes will be governed by the laws of the Republic of Bulgaria
13.3. Waiver of class actions
13.3.1. You agree to resolve disputes individually, not as part of a class action
13.3.2. You waive the right to participate in class lawsuits
CHANGES TO TERMS
14.1. Changes to the Terms
14.1.1. We may change these Terms at any time
14.1.2. We will provide 30-day notice for material changes
14.1.3. Notice will be sent via email or Platform notification
14.1.4. Continued use after changes constitutes acceptance
14.2. Changes to services
14.2.1. We may modify, suspend, or discontinue features at any time
14.2.2. We will provide reasonable notice when possible
14.2.3. We are not responsible for service changes or discontinuation
TERMINATION
15.1. Termination by you
15.1.1. You may close your account at any time
15.1.2. Unpaid obligations remain after account closure
15.2. Termination by us
We may suspend or terminate your account for:
15.2.1. Violation of these Terms
15.2.2. Fraudulent activity
15.2.3. Abuse of the Platform
15.2.4. Repeated no-shows
15.2.5. Creating fake accounts or reviews
15.2.6. Illegal activity
15.2.7. Inability to pay (if applicable)
15.2.8. Prolonged inactivity
15.3. Consequences of termination
15.3.1. Access to the Platform ends immediately
15.3.2. Pending bookings may be completed or canceled
15.3.3. Data storage is handled according to our Privacy Policy
15.3.4. Certain provisions survive termination (liability, indemnity, dispute resolution)
GENERAL PROVISIONS
16.1. Entire agreement
16.1.1. These Terms constitute the entire agreement between you and us
16.1.2. Previous agreements or communications are replaced by these Terms
16.2. Severability
16.2.1. If any provision is deemed invalid, the rest remain in effect
16.3. No waiver
16.3.1. Our failure to enforce any right does not constitute a waiver
16.4. Assignment
16.4.1. You may not transfer your rights without our consent
16.4.2. We may transfer our rights to affiliates or acquiring parties
16.5. Force majeure
16.5.1. We are not liable for non-performance due to circumstances beyond our control
16.6. Governing law
16.6.1. These Terms are governed by the laws of the Republic of Bulgaria
16.6.2. Except for conflict of law provisions
CONTACTS
For questions regarding these Terms, please contact:
Mobilista.bg
Email: office@mobilista.bg
By using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms of Use.
Document version: 1.0
Effective date: 22 December 2025
Last updated: 22 December 2025
