National system for booking auto service appointments and managing service history. Mobilista is a web-based platform that connects car owners (Clients) with auto repair shops and mechanics (Service Providers). It allows you to schedule service appointments, track repair status, manage workshop business processes, maintain vehicle service history, and provide feedback — all in one place.

There are two types of users:

• Clients – car owners who need repairs or maintenance.
• Service Providers – auto repair shops, mechanics, and automotive service companies.

You must be at least 18 years old to use the platform.

1. Click “Register” on the homepage.
2. Choose your account type (Client or Service).
3. Fill in your details (name, email, password).
4. For Service Providers: add information about your workshop and reception hours.
5. Done!

Yes! Using the platform is completely free for clients* and for service providers (up to 15 repair orders per month**).

*This does not include the cost of services and repairs performed by the Service Provider. The platform is not a payment intermediary between the parties.

**For Service Providers, there are specific packages depending on the number of repair orders and other options. See Pricing. We collect this fee to maintain and improve the platform.

Yes, as long as they are linked to different email addresses. The system limits one user per account/email address.

If you want to have an account as both a Client and a Service Provider, you must use separate email addresses.

If you need more than one location (workshop) or manage several under different names, each must be registered with a different email address. The platform allows only one account per email.

1. Log in to your account.
2. Go to the Home Page in the “Map” section.
3. Select an auto service provider.
4. Choose an available date and time.
5. Confirm the booking.
6. You will receive an email confirmation after the booking is made.

No, the system does not allow editing of bookings. If you need to change the time, you must:

1. Cancel the existing booking.
2. Create a new booking for your preferred time (if available).

Yes, as long as the booking is not for the same slot. You can only book once per available slot.

Example: You can book Monday at 9:00 (oil change) and Friday at 12:00 (brake pads replacement) for the same service.  

Yes, you can have as many bookings as you want for different service providers, as long as slots are available in the platform.

Example: One booking for an oil change service and another for a tire replacement service.

1. Log in to your account.
2. Go to “My Bookings.”
3. Select the booking you want to cancel.
4. Click “Cancel.”
5. Confirm the cancellation.

Both parties will be notified, and the slot will become available again.

1. Log in to your account.
2. Go to “My Vehicles.”
3. Click “Add New Vehicle.”
4. Enter the required information:
   Registration number
   Make and Model
   Current mileage
5. Add additional details (VIN, color, specifications) – optional.
6. Save

*You can add more than one vehicle to your account. Max 5.

Vehicle information is locked after initial entry. You cannot edit or delete vehicle details on the platform. This is done to ensure a clean service history. Please contact the administrators if you need assistance.

Sold your car? Congratulations! Please contact the platform administrators to complete the necessary steps for the transfer.

1. Go to “My Vehicles.”
2. Select a vehicle.
3. Review all repair orders associated with that vehicle.

Repair lists show the complete service history, including dates, work performed, parts used, and other costs. Clients cannot add, edit, or delete repair orders to ensure a clean history. The Timeline feature helps with visualization.

1. Open the email account for the registered user (Gmail, Outlook, Microsoft, etc.).
2. Find the email requesting feedback
3. Click the feedback button
4. Rate with 1–5 stars and write a comment
5. Submit

Your feedback will be visible to other clients viewing this service. You can leave feedback only if you have been a client of the respective service and only once per repair order.

No, feedback cannot be edited after submission. Clients leave feedback, and service providers receive it. Feedback is considered final once submitted. This ensures honest feedback without moderation. Administrators will only remove offensive or inappropriate language.

The system facilitates bookings but is not a party to service agreements. If you are not satisfied with a service, leave feedback for the workshop. Administrators will monitor for repeated negative ratings.

Disputes regarding the condition of the vehicle should be resolved directly between the parties.

First, you need to register as a user. Check the steps in “How do I create an account?” in the Frequently Asked Questions section.

During registration, you will be asked to provide additional information to create a Service Provider on the platform’s homepage. On this page, fill in the following details:

• Name
• Description
• Phone
• Region
• City
• Street
• Technicians (at least one)

Next, the system will ask you to set up your booking calendar:

• Select working days – Monday to Sunday
• Choose reception hours (they can differ from working hours)
• Select the number of slots (how many cars per hour)
• Save the information

Congratulations! You have now successfully created your Service.

After registration:

Go to the “Company/Billing” section on the Main Dashboard.

Add your service details:

• Business Name
• EAN/VAT Number
• Business Address
• Contact Person

Save the information.

1. Log in to your account.
2. Go to the “Calendar Settings” section on the Main Dashboard.
3. Edit your booking settings.
4. Save the changes.

This will update the booking slots. If a client has already reserved a slot, it will not be removed. In such cases, a notification will appear on the screen. Please contact the client by phone.

1. Go to “Bookings.”
2. Review all upcoming, current, and past bookings.
3. Filter and sort as needed.

You will receive automatic notifications when new bookings are created or deleted.

Yes!

1. Go to “Bookings.”
2. Use the filter and search to find the desired booking.
3. Click “Cancel.”
4. Confirm the cancellation.

Both parties will be notified by email, and the slot will become available again.

Yes:

1. Log in to your account.
2. Go to the “My Service” section.
3. Select the slot the client wants to reserve.
4. Confirm.

You can only use your own email; the client will not receive a notification in this case. The slot will become unavailable.

1. Log in to your account.
2. Go to the “Repair Orders” section.
3. Click “Create New” (or “Attach External Document”).
4. Select the vehicle and client (or create a new one).
5. Enter the service date.
6. Add the current mileage.
7. Add parts and operations with prices.
8. Attach images/files (max. 5 files, 10MB each).
9. Enter the technician who performed the repair.
10. Save.

The system automatically calculates the total amounts, including VAT and discounts.

If you select a vehicle that belongs to another client, the system will:

• Allow the creation of the repair order.
• Show the previous owner when printing.
• The new owner of the vehicle must contact an administrator to complete the necessary steps.

It depends on the status:

• “Pending”: all fields can be edited.
• “Completed”: editing is not allowed.
• “Paid”: editing is not allowed.

Plan carefully before changing a Repair Order’s status to “Completed.”

• By default, the date is set to the current day.
• Future dates are not allowed.
• You can enter dates up to 2 weeks in the past.
• The system blocks invalid dates.

1. Open the repair order.
2. Click “Generate PDF.”
3. The PDF will include all data, images, and prices.
4. Download or print.

The client receives an automatic PDF by email once you complete the repair order.

1. Log in to your account.
2. Go to the “My Service” section.
3. At the bottom of the page, all client reviews are displayed.
4. Review all ratings and comments.
5. Use the feedback to improve your service.

You cannot edit or delete feedback.

Clients can see:

• Business name and description
• Service address
• Reception hours
• Available booking slots
• Feedback from other clients

The platform works best with modern browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Safari
• Microsoft Edge

Make sure your browser is updated to the latest version.

Yes! The platform is fully responsive and works on smartphones and tablets. Just open it through your mobile browser.

Not yet. However, you can use the full version of the platform through your mobile browser on a phone or tablet.

The most common reasons are:

• Incorrect email or password
• Caps Lock is on
• The account is temporarily blocked
• The account does not exist

Try to reset your password or contact support if the problem persists.

1. Click “Forgot Password” on the login page.
2. Enter your registered email address.
3. Check your email for reset instructions.
4. Follow the link to create a new password.

1. Log in to your account.
2. Open Profile Settings.
3. Select Change Password.
4. Enter your current and new password.
5. Save the changes.

For security reasons, sessions automatically expire after a period of inactivity. Simply refresh the page and log in again to continue.

1. Log in to your account.
2. Go to Account Settings.
3. Select Delete Account.
4. Confirm the deletion.

Note: Your account will be anonymized after 30 days. Some data (such as repair orders) may be retained for legal reasons.

Possible reasons:

• The service provider has not yet set their booking schedule for this period
• All slots are already booked
• You are viewing outside the service’s reception hours
• The workshop is temporarily closed

Try another date or contact the administrator.

Repeated no-shows may result in:

• Account warnings
• Booking restrictions
• Temporary or permanent account suspension

Always cancel bookings you cannot attend.

The system automatically confirms bookings for available slots. However, service providers can cancel a reservation if needed — you will receive an email notification if this happens.

You can book any available slots up to 1 month in advance. You cannot book a slot that has already started.

Yes. You will receive email notifications:

• When the booking is confirmed
• As a reminder before your appointment
• If the booking is canceled

As a Client:

• You can view all Repair cards associated with your vehicles, regardless of which service issued them.

As a Service:

• The workshop can see all repair orders it has issued, regardless of the vehicle or owner.

Repair orders are protected and not visible to other users.

Repair orders are kept for 7 years for legal and warranty reasons. Even if you delete your account, the history of repair orders will be preserved.

Yes. Each repair order can be exported as a PDF. You can download and save all your repair records.

Supported formats are:

• Images: JPG, PNG, GIF
• Documents: PDF
• Maximum 5 files per repair order
• Maximum 10 MB per file

The system has the following limitations:

• Up to 5 files per repair order
• Up to 10 MB per file

If you need to attach more files, consider combining images or compressing the files.